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Free return
| Return period: | You can return products of suitable quality for free within 365 days. |
| The returned product must meet the return conditions. | |
| Step 1 | Log in to your customer account: Method 1 – If you are a registered customer, log in to your account using your existing credentials. Method 2 – If you are an unregistered customer, you can return the product without registration (you can access your account via the order confirmation email you received after placing the order), or Method 3 – If you are an unregistered customer, you can register. |
| Step 2 | Go to the "My Orders" section, where you will see the list of purchased items. |
| Step 3 | Select the relevant order and find the item you are returning. Click the "Return Item" button underneath it. Then, follow the instructions to complete the process. |
What will happen after the return?
The money will be refunded to your account within 10 business days from the moment we receive the item. You will receive an automatic email informing you about this.
IMPORTANT: If you chose to pay by Cash on Delivery or by bank card, the paid 0.99 EUR COD fee will not be refunded.
Return methods:
| Method | Information | Validity period | Additional information |
| Omniva parcel machine | You will receive an SMS and an email with the return code. | The code is valid for 7 days | List of Omniva parcel machines >> |
| Venipak parcel machine | You will receive an email with detailed instructions on how to return the item. | The code is valid for 14 days | List of Venipak parcel machines >> |
| To the physical store | Arrive with the return confirmation email or return number. | Return within 14 days | List of stores >> |
If you have any questions, please contact us at klientams@open24.lt or by phone at +370 (5) 2080009 (Mon-Fri 9:00 AM - 9:00 PM).
ATTENTION! - Please pack the returned item in packaging suitable for shipping/transportation to ensure the item and its original packaging are not damaged during transport.
IMPORTANT: Please note that while the returned item is in transit, the sender is responsible for its safe transportation. Therefore, we kindly ask you to pack the item in shipping packaging to ensure the item and its packaging arrive undamaged.
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Return conditions Returned items must be:
Items will not be accepted for return if they do not meet the conditions listed above.
How to reuse the shipment packaging for returns: |
Return of defective items Warranty: We provide a 2-year manufacturer’s warranty for all items. How to return?
What to do if the item is defective?
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When the quality warranty does not apply?
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Want to exchange an item purchased online? Exchanges are not possible. Please return the item using the methods mentioned above and place a new order for the desired item. Please note that you can return items that meet the return conditions for FREE within 365 days. |
IMPORTANT! You can choose this return method only if you have already completed the return form online.
The returned item must be packed in packaging suitable for shipping to ensure that the item and its original packaging are not damaged during transport.
You can create a return label in Omniva self-service here:
Complaint/Dispute Resolution and the ODR Platform
To submit a complaint, the customer must contact UAB Open24 directly by filling out a form on the website www.open24.lt hrough their account or by sending information via email to klientams@open24.lt. If the customer is not satisfied with the final response from UAB Open24 regarding the non-judicial resolution of a consumer dispute, they can contact the State Consumer Rights Protection Authority (address: Vilniaus g. 25, 01402 Vilnius, Lithuania, email: tarnyba@vvtat.lt, phone: +37052626751, website: www.vvtat.lt) at its regional offices or fill out a request form on the ODR platform: http://ec.europa.eu/odr/ .